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Welcome to Charlie Points!

You will get Charlie Reward Points for each order, which can be redeemed for discounts on all the lovely goodies in your future orders.

Earning Points

  • Every penny counts! You will earn 1 point for every penny, or 100 points for £1 you spend on products you buy (excluding postage & discounts).
  • Track your progress: Go to "Your Account" and you will see a list of all your orders and the Charlie Points previously earned and spent.
  • Bonus points: We'll also be having regular offers and promotions for extra bonus Charlie Points so you can add to your total, and get even more fab goodies!

Spending Points

  • Easy redemption: Your Shopping Cart will show how many Charlie Points you earned from previous purchases when you Checkout.
  • Flexible spending: You can spend all the points or save for a later purchase!
  • Great value: When you want to redeem your points, 10 points = 1p. So, for example, 5,320 points gives you £5.32 off your order (we'll also be having promotions to make your points go further!).

Account & Guest Info

  • Create an account: Yes. So we can track how many points you earn and spend, you will need a Craftie-Charlie account.
  • Valid email required: Unfortunately if we don't have a valid email address for your account, you wont be eligible for the Charlie Points Program :(
  • Log in first: Just log into your account, before you start placing an order, to be able to earn and spend your points.
  • Guest Checkout: Orders placed using Guest Accounts do not attract loyalty points.

Craftie-Charlie Loyalty Points Program - Terms & Conditions

  1. These terms and conditions apply to the Loyalty Points scheme (known as the Charlie Points Program) owned and operated by Craftie-Charlie Limited and form a contract between you the customer and Craftie-Charlie Ltd;
  2. We reserve the right to withdraw or amend the Loyalty Points scheme at any time by giving you, the customer, 30 days notice. All customers allowing contact from craftie-charlie.co.uk will be notified by email and a news article will be posted on the site to alert customers to the changes, in exceptional circumstances the Loyalty Points scheme may be withdrawn without notice to meet legal or statutory obligations;
  3. These terms and conditions do not form part of your statutory consumer terms and conditions which can be found elsewhere on the site and which you agree to when entering into a contract with Craftie-Charlie Ltd;
  4. You earn 100 point for every £1 Sterling that is spent, excluding postage & discounts, on the site, www.craftie-charlie.co.uk;
  5. Where goods are returned for a refund, loyalty points will be deducted;
  6. Craftie-Charlie Ltd may offer special Bonus Loyalty Points i.e Double/Triple points, these special offers may be removed without notice;
  7. Points are valid for 12 months;
  8. If misuse of the Loyalty Points scheme is suspected, Loyalty Points may be suspended or deducted from customer accounts;
  9. Loyalty Points may not be exchanged for a cash value or used in conjunction with any discount coupon code or special promotion unless allowed by the rules of the promotion;
  10. Orders placed using Guest Accounts do not attract loyalty points.


Jane and Charlotte