Making a Purchase
Making a purchase could not be easier: just browse our store, and add any items that you'd like buy into the shopping basket.
Once you are done, click on the 'Proceed to Checkout' button in Shopping Basket. You will then be invited to go through the checkout process as a guest or you can register and create an account. By creating an account with our shop, you will be able to
- Proceed through the checkout faster
- Shop multiple delivery addresses
- Create and share a Wishlist
- View and track your orders in your account
- Most importantly collect and reward yourself with Charlie points
We don't share your information with anyone, see our Privacy section for details.
Payments are via
- Credit/Debit cards via Braintree (a Paypal company)
- Paypal Payments or
- Credit/Debit cards via PayPal (no need to have an account with them, you can pay simply by using your credit/debit card)
For your security we use Paypal and Worldpay to collect your credit card number and other details so we do not have your payment details at any point in the transaction and we only receive confirmation that you have paid
An order is placed once you have pressed the "Place order" button via our checkout process. Please make sure you have checked your order. If, once you have placed your order and you do spot a problem then contact us straight away as we will be picking and packing and we would prefer to deal with any issues before we send the products to you. Once we have sent the order we will email you a delivery confirmation note.
If the goods are not available for whatever reason once you have placed the order then we will contact you straight away and either give you a full refund, discuss with you an alternative product or hold the delivery of the out of stock item until we receive it into stock.
We are happy to supply overseas, please see Postage & Packing for furthur details. All prices are in British Pounds and all billing is in British Pounds.
We hope you enjoy shopping at Craftie-Charlie. Any questions/enquiries you can drop us an email any time at [email protected]
Jane and Charlotte